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Frequently Asked Questions (FAQs)

What is the wireless password for my patient simulator?

The wireless password (also called the WPA password) varies by product. For METIman, it is “metiadmin.” For the iStan, it is the unit name and serial number. For example: “istan123.” If the unit name and serial number total less than eight characters, then a “0” is inserted at the beginning of the number to bring the total number of characters to eight.  For example: istan012. The ECS and HPS family of products may have optional remote laptops that require a wireless password. For the ECS and HPS the password is the unit name and serial number. If the unit name and serial number total less than eight characters, then one or more “0s” are inserted at the beginning of the number to bring the total number of characters to eight. For example: ecs01234; pecs1234; bab01234; hps00012.
 
Troubleshooting: The password is case sensitive and should be lower case. Make sure the caps lock key is not activated when typing the password. However, there is the possibility that the password was created using upper case characters. Also consider that the “S” in iStan may be upper case while the other characters are all lower case. The HPS was the first product we developed and the earlier units varied in the formatting of the wireless password. In addition to the aforementioned format, also try  “admin,” “meti,” “hps” or the HPS unit number with no “0” inserted – HPS0012 would be “hps12.”

What is the workstation password for my patient simulator?

The password to make changes on the workstation is “metiadmin.” Typically the name will auto populate with “administrator” or “admin,” If the name does not show up automatically, enter “admin.”

How long do you charge the wireless patient simulators before usage?

This question applies to the tetherless, battery powered products – METIman and iStan. There is an important difference in the battery systems of the two types of simulators. The iStan’s batteries are built into the mannequin and are not intended to be removed by the user. The batteries are located under a panel beneath the foam on the back of the mannequin. The batteries are charged from the power supply that powers the mannequin. The circuitry is designed to charge the batteries from the power supply while the power supply is plugged in and the mannequin is powered “OFF.” The batteries will not charge if the mannequin is powered “ON.” If the battery charge level falls below 30 percent, the mannequin may exhibit various symptoms, including spontaneous cyanosis, spontaneous convulsions, static from the head speaker, and loss of wireless connectivity. If this occurs, power the mannequin “OFF” and plug in the power supply to let the batteries charge for at least two hours. A complete charge will take between four and six hours.
 
The METIman has a battery that is intended for the user to remove and charge with an external battery charger. The mannequin does NOT charge the battery. The battery must be removed from the mannequin and connected to the external charger. DO NOT recharge the battery while it is still connected to the mannequin. A complete recharge of the battery takes approximately four hours. A fully charged battery will operate the mannequin for approximately four hours.

How do I find the serial number on my patient simulator?

For the HPS:  On older models the serial number is found on an orange sticker on the back panel of the HPS rack. On newer models, the serial number is printed on a silver metallic sticker on the back panel of the HPS rack. The same sticker can also be found on the back of the Instructor workstation.

For the ECS: On older models, the serial number is found on an orange sticker on the bottom panel of PCU. On newer models, it is on a silver metallic sticker on the bottom panel of the PCU. On the mannequin, the label is affixed to the metal sled assembly. The same sticker can also be found on the back of the Instructor workstation.

For the iStan: On older models, the serial number is found on an orange sticker on the metal plate beneath the belly foam.. On newer models, there is a silver metallic sticker on the metal panel of the left hip where the ON/OFF switch is located. The silver metallic sticker can also be found on the back of the Instructor workstation.

For the METIman: There is a sticker on the router beneath the abdominal plate. There is also a silver metallic sticker on the left side of the metal panel of the mannequin sled. The silver metallic sticker can also be found on the back of the Instructor workstation.

For any simulator running HPS6 software, the unit number will be displayed when connecting the software to the mannequin. The METIman unit number can also be found under the “About” tab in Müse software.

What are the air pressure settings for HPS and ECS?

The HPS and ECS family of products require 50 psi of air pressure delivered at 3 cubic feet per minute. A compressed air tank and an air compressor will both have the same two gauges. The gauge on the right indicates tank pressure and is not adjustable. The gauge on the left indicates the amount of pressure that is released from the tank and is adjustable by a knob.

The timing of applying the compressed air to the HPS rack or ECS PCU is critical to proper calibration and simulator operation. With the HPS, attach the compressed air hose just before you connect the mannequin to the software. This minimizes the amount of time compressed is connected to the rack but not controlled by the software. The air needs to be present at the moment you connect the mannequin to the software because the software immediately performs a calibration involving the compressed air. In contrast, with the ECS family of products, you connect the compressed air to the PCU only AFTER you have connected the mannequin to the software. Connecting the compressed air too soon can result in erratic breathing, erroneous lung volumes, and a faulty physiology.

How do you reestablish a connection on the METIman and iStan?

Click on the airport, turn off the airport, count to 10 and turn back on.

How do you correct an SCE software install error?

If it was copied from Windows, you must right click and “Save As.” It must be copied without an .exe extension. It cannot be run off from a CD or from Flash.

I’m having trouble powering up my mannequin

Check to make sure that the power is on (all AC plugged in), the battery is good (Check LED) and the wall outlet is on. Make sure the power brick is on and that the correct power brick being used, and the switch is on. If the power indicator still does not stay on, call customer support.

What is the IP address and the Port number for downloading Vimedix updates?

The IP is 67.228.7.120 and the Port is 3690.

Can lubrication can be applied for the Vimedix TEE exam?

Yes, lubrication can be applied to the torso via the mouth and esophagus. We currently suggest the basic use of PAM cooking spray.

In Vimedix, why is picture skewing, or why does the augmented (3D reconstruction) side of my display “wobble” or move on its own?

This is caused by interference to the source in the torso. Make sure there is no metal within 4 feet of the Head, neck or torso.  Make sure there are no other VIMEDIX systems within 6’ if they are the same frequency.

Why is the Vimedix physical probe position not matching the image (calibration)?

This is caused by interference (see above) or improper calibration of the probe(s).

To recalibrate:
Unplug the probe, place the probe on the abdomen, then plug the probe back in and press ok, or, power down the unit, place the probe on the abdomen and then turn the unit back on.

How do I perform an auto-update on Vimedix?

If the system has visibility to the update sever and is connected to the Internet, it will perform a check for any updates every time the unit reboots. This is performed every time on power up via the Auto Updater application that runs.

How do I hide the Vimedix pathology title on-screen?

When loading a pathology, if the code for a specific pathology is entered into the code dialog box, then it will load that pathology in stealth mode (Does not display the pathology name). If there is no code, then click on the box “Hide pathology name on main interface (Stealth mode).” 

Can I do a free trial of the ICCU e-learning curricula?

Yes. There are a few different paths to help explore and try the various curricula. First, a demo showing an overview of each curriculum can be viewed by clicking on "Learn more" in the "E-learning curricula" subsection of the Products and services web page. Second, a 30-day free trial can be performed for each curriculum. The free trial allows the customer to experiment the workflow of the Learning Management System and to appreciate the high quality of the multimedia material, the user-friendliness of the application, and the tremendous educational value of the content for each curriculum. The free trials of each curriculum can be accessed in the "E-learning curricula" subsection of the Products and services web page. 

How can I test if my computer and the speed of my internet connection are adequate to allow optimal performance of the ICCU e-learning application?

A compatibility test can be perform that will automatically tell you if your internet connection speed and computer performance are adequate for the application. If not, it will tell you where the problems are. It will also inform you about the minimal technical requirements needed. Click here to perform the compatibility test. 

For how long will I have access to the ICCU e-learning curriculum after I will have bought my license?

All licenses are valid for a 12 month period. At the anniversary of the license, the customer will be offered two options: renew the same license or change to the E-library license if the Core Curriculum program has been completed. After having completed the Core Curriculum license, those that will renew their subscription to the ICCU e-Learning Management System will be offered a significant discount. 

Can I share my access (license) for the ICCU e-learning curriculum with somebody else ?

No. Each account created has to be used solely by the person registered for that account. An account is not transferable and cannot be shared by different (or multiple) users. It is strictly prohibited for a user to share his (her) account with other people and the fact of doing so could lead to the non-refundable suspension of the account of the user if proof of such behavior can be made

Can I downgrade to a less complete ICCU e-learning curriculum license during the term of the agreement?

No. Although it is possible to up-grade top a more complete license, it is not possible to downgrade to a less complete license

After I will have bought the ICCU e-learning curriculum license, will I be able to get a refund or to transfer my license to somebody else?

No. All licenses are for a 12 months duration and are non refundable and non transferable. If an individual or medical center decide to cancel their license at any time after the license has been bought, there will be no reimbursement provided. Also, for institutional licenses, user accounts are not transferable between individuals.

Am I authorized to use, copy, or reproduced material, graphics, or any other concepts coming from the ICCU e-Learning web curriculum ?

No. All material presented on the ICCU e-Learning website remains the property of ICCU and is protected by the Copyright Act. Any reproduction, distribution or unauthorized use of this material is strictly prohibited.

The user hereby irrevocably waives the right to use ICCU's intellectual property as well as any ideas or concepts emanating from the intellectual property belonging to ICCU. The user waives the right to invoke ownership of any such materials and ideas.

Institutions undertake to take all reasonable measures to ensure that the provisions of this section are respected by all users of the ICCU e-Learning system registered under their institutional license. 

I would like to buy an ICCU e-learning web curriculum institutional license for twelve participants for my group but right now only nine of the fellows are doing their rotation and the three other fellows will only start in six months. Could attribute nine of the licenses now and then attribute the three other licenses in six months when the new fellows will start their rotation?

Yes. From the moment a license is bought, the participant has 12 months to “activate” his/her license. The license will automatically be activated when the participant logs into the e-Learning system for the first time with the user name and password provided upon registering. After a period of 12 months, from the time at which the license has been bought, the license will automatically be inactivated if it was not accessed, and the participant will have to buy a new license to obtain access to the system.

The same principle applies to users that are part of an institutional license. The licenses do not have to be attributed all at the same time. For example, if an institution buys a license for twelve participants, they can attribute nine of the licenses initially and a few weeks or months later attribute the remaining three licenses. Each license will become activated at the moment the participant will access the e-Learning system for the first time. This period will need to be within 12 months of the moment the institutional license will have been bought.

Once activated, a license will allow access to the system for a period of 12 months.

I have a technical problem with the ICCU e-learning application, how can I reach technical support ?

Technical support can be reached from Mon-Fri, from 8AM-5PM (Eastern time) at 1-888-866-ICCU(4228) or at imaging@cae.com

I have a question concerning ICCU e-learning curriculum license subscription, renewal, access, seminars, or other customer service related issues. How can I reach customer service ?

Customer service can be reached from Mon-Fri, from 8AM-5PM (Eastern time) at 1-888-866-ICCU(4228) or at imaging@cae.com

We would like to get an ICCU e-learning curriculum institutional license, how should we proceed to have more information and get the license?

Go in the in the "E-learning curricula" subsection of the Products and services web page and click on the red button "Institutional info form" that you will find in the right upper part of the screen. You will be directed to a page that needs to be filled up with information about your institution and the approximate number of participants you will get the license for. An ICCU representative will then contact you within 24-48 hours to complete your subscription and answer any additional information you will have. 

Will I get CME credits after having completed the various ICCU e-learning curriculum courses ?

USA
The CAE ICCU e-learning curriculum is designated for AMA PRA Category 1 Credit™, and is now also a mandatory part of the critical care ultrasound certification process offered by the American College of Chest Physicians. The Royal College of Physicians and Surgeons of Canada (RCPSC) has had an agreement with the American Medical Association that allows it to designate this activity for AMA PRA Category 1 Credit™ since January 2001. There is one Category 1 CME credit provided for each hour of multimedia content completed. Costs of the CME credits are included in the subscription fee.

Canada
The ICCU e-Learning multimedia curriculum is designated for Mainpro M-1 Credit. It is endorsed by the Université de Montréal, CRI (Critical Care Education Network) and by the Canadian Critical Care Society. The Division of Continuing Professional Development (CPD) of the Faculty of Medicine of the Université de Montréal is fully accredited by the Committee on Accreditation of Continuing Medical Education (CACME), by the Collège des médecins du Québec (CMQ) and by the Royal College of Physicians and Surgeons of Canada (RCPSC). There is one Category 1 CME credit provided for each hour of multimedia content completed. Costs of the CME credits are included in the subscription fee.

Europe Coming soon. 

Are the costs of the CME credits included in the subscription fee for the ICCU e-learning curriculum?

Yes. 

Is it possible to get an "on-site" hands-on seminar on Bedside Ultrasound organized in my own medical center to review or practice the content of the course with live teaching?

Yes. ICCU imaging offers a choice of various Bedside Ultrasound Training Seminars designed to provide hands-on experience before, during, or after having completed the multimedia interactive curriculum. All seminars are provided by highly trained critical care physicians and certified sonographers. Also, all seminars are recognized for CME credits by Université de Montréal. Contact us for more information.

Are the ICCU e-learning curriculum courses endorsed by an official society?

As of now, course content is endorsed by the Université de Montréal and the Canadian Resuscitation Institute. Also, the CAE ICCU e-learning curriculum endorsed by the Canadian Critical care society and is now a mandatory part of the critical care ultrasound certification process offered by the American College of Chest Physicians. For any additional information about this certification process, please contact Mr. Robb Rabito at rrabito@chestnet.org, Tel.: 847-498-8366. 

Is there a discount price for the ICCU e-learning curriculum for medical students or residents?

No. However, note that institutional prices are lower than individual prices for all license formats. 

After having gone through the whole ICCU e-learning curriculum course material, will I be "credentialed" in critical care ultrasound ?

No. The academic skills learned in the multimedia tutorials of the ICCU e-Learning website will provide the user with a strong basis for performance of goal-directed bedside ultrasound imaging in the ICU. But acquisition of further theoretical knowledge and practical skills will be necessary to consolidate these basic principles and to become a competent ICU sonographer. The multimedia tutorials are very complete but are in no way meant to be comprehensive enough to provide the participant with all the necessary skills to be a fully independent, credentialed sonographer. After having viewed the tutorials, the users are highly encouraged to perform as many "goal-directed" sonographic examinations as possible in their respective ICUs. But that should be done under adequate supervision until they are judged to be "competent" in doing their focused sonographic examination. Continued consultation and collaboration with general radiologists, cardiologists and other competent sonographers will be essential for optimal learning and development of the essential skills: adequate image acquisition and interpretation. 

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