CAE Assurance


CAE Assurance Program

At CAE Healthcare, we know that saving lives and working on the cutting edge of medical education isn’t always easy. That’s why we created the CAE Assurance program – our commitment to you that we’ll be there if anything should go wrong. Choose from three comprehensive service agreement plans designed to offer peace of mind when you need it most.

Coverage under the CAE Assurance program entitles you to access support from our world-class Customer Service group, regular software updates, Training for Life™ and many more benefits. CAE Assurance offers three service options depending on the level of support you require. Purchase a CAE Assurance Value, Premier or Premier Plus service plan today to ensure reliable support and minimal downtime in your simulation environment.

CAE Assurance plan details

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NEW! Training for Life™

With our new Training for Life™, you now have access to free and unlimited beginner to advanced simulator training courses for everyone on your staff with the purchase of a CAE Assurance plan. This benefit extends to everyone in your institution for the life of your simulator. Training for Life™ offers you the opportunity to refresh your skills, learn current best practices, and ensure you are getting maximum training value from your simulator. Training for Life™ includes access to all courses taught by our clinical experts and certified technicians in our Sarasota, Florida and Mainz, Germany offices.

Training for Life™ FAQs

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Expert Technical, Clinical and Software support

Our regionally based technicians are just a phone call away to help you with troubleshooting and technical questions. No issue is too big or too small. Our clinical educators are experienced physicians, nurses, paramedics and medics who are also experts in simulation. They can answer questions about the CAE Healthcare simulators’ unique modeled physiology to help you get the most out of your simulators. They are available to advise you with tips and best practices to support your success during scenario setup, operation and debrief.

Contact our Customer Service group today


Free Software Updates

We update and add features to our Müse user interface several times during the year. Our CAE Assurance customers receive the updates as they are released and software support at no charge.

Our Müse user interface now features content in ten languages – English, French, German, Korean, Polish, Spanish, Russian, Japanese, Chinese and Simplified Chinese. We’ve just added the capacity to upload patient x-rays, records and audio and video clips to add realism to your simulation, and we have added enhancements to make it easier to write scenarios.  With a CAE Assurance agreement, you’ll always have the most up-to-date version of Müse.

Learn more about Müse


Assurance Plans

CAE Assurance customers receive added benefits, including provision of a loaner simulator, if needed, while your simulator is being repaired at a CAE Healthcare service site.  With a Premier and Premier Plus agreement, you are also eligible for priority scheduling for onsite repairs and an annual visit from a CAE Healthcare technician to perform a preventative maintenance inspection and any adjustments to keep your simulator in top condition.

For more information, please contact our Account Management team at or (941) 377-5562 ext. 1

Learn more about a CAE Assurance Plan

All purchases of CAE Healthcare Support and Maintenance Plans are subject to CAE Healthcare’s Support and Maintenance Terms and Conditions, which can be found here.


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