Learn & Support

Learn more about our full complement of training and support services, including product education, customer service, user guides and CAE Healthcare Academy guidance and expertise

Customer Service

We're here to help - if you need an expert, call on us

We offer dedicated customer support to guide you when you need it most. Our experienced team of customer service representatives are available across the globe. Contact a customer service account manager in your area or fill out a service request. 

Warranties

We offer three levels of product warranties, a globally based service team and free Training for Life. Enjoy the peace of mind that comes with knowing that our customer and technical support teams are dedicated to your success.

Coverage Value Premier Premier Plus
Parts & Labor Y Y Y
Software Updates Y Y Y
One-Way Shipping Y N N
Roundtrip Shipping N Y Y
Replacement Probe Discount (40%) Y Y Y
New Software Platform Discounts (5%) Y N N
New Software Platform Discounts (10%) N Y Y
Technical Phone Support Y Y Y
Onsite Preventative Maintenance N Y Y
One Free Replacement Probe Per Year N Y Y
Discount on Service Agreement Package* N N Y

Our expert, regionally-based technicians are just a phone call away.

TURNKEY SOLUTIONS

Capable. Committed. Connected.

Partner with us to develop training solutions that can improve clinical preparation, healthcare quality and patient safety. CAE Healthcare offers a full array of products and professional services to help meet your objectives.

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