Customer Service
We're here to help - if you need an expert, call on us
Customer Service
If you need help from an expert, call on us
We offer dedicated customer support to guide you when you need it most. Our experienced team of customer service representatives are available across the globe. Contact a customer service account manager in your area or fill out a service request.
Warranty Agreements
Never worry about losing valuable teaching time with our warranty packages
All CAE Healthcare simulators include a free, one-year warranty with the option to upgrade. Access round-the-clock support from our customer service group, regular software updates and Training for Life for all of your staff for the life of your simulator. After one year, we offer three levels of renewals for peace of mind. You can find detailed warranty information on each product's product page in the Learn & Support section.
Center Management Support
Dedicated to your success in managing your simulation environment
With the purchase of a LearningSpace center management system to improve efficiency within your simulation environment, you gain an experienced technical team to guide you from initial concept through installation. We offer dedicated customer support, an online learning portal and the expertise that comes with more than 700 successful installations around the world.
At no additional cost to you, we provide facility walkthroughs, floorplan review, detailed quoting, IT infrastructure & network cabling design; we work hand in hand with AV integrators, offer complete installation services, all with a staff dedicated to, and experienced in, training facilities just like yours.
Software Updates
Keep your CAE simulators up to date with our latest software releases
Software Updates
Keep your CAE simulators up to date with our latest software releases
Our software development teams regularly release new updates, features and enhancements for your simulators. Find the newest release information and download your free updates.
Troubleshooting Guide
Information at your fingertips to ensure the smooth operation of your simulator
Troubleshooting Guide
Information at your fingertips to ensure the smooth operation of your simulator
Having trouble with your simulator? Our customer service team developed a handy troubleshooting guide to answer your frequently asked questions and provide common fixes.
Product User Guides
Everything you need to know about operating your simulators
Product User Guides
Information at your fingertips to ensure the smooth operation of your simulator
The CAE Healthcare Academy thoroughly documents learning features, maintenance and operation and best user tips in our simulator product guides. Find a localized guides for your simulator, and download as a pdf file that you can keep on your desktop.