Troubleshooting Guide

Welcome to our frequently asked questions and basic troubleshooting guide. CAE Healthcare has compiled this list to help you identify and resolve basic questions you may encounter with your simulation equipment and courses. If your difficulty or question is more detailed and/or is not covered here, please submit your inquiry to a member of our customer service staff or technical support team for further assistance.

The wireless password (also called the WPA password) varies by product. Most commonly:

  • The password is case sensitive and should be all lower case. Exceptions may be HPS, or the "S" in iStan     
  • The total number of characters is usually a total that is less than eight characters
  • The unit name comes first , followed by the serial number (or, lower case letters)
  • If the unit name and serial number total less than eight characters, then a “0” is inserted at the beginning of the number to bring the total number of characters to eight. For example: istan012
  • Other examples: "istan111" "HPS0011" "hps122" "metiadmin"

The password to make changes on the workstation is “metiadmin.” Typically the name will auto populate with “administrator” or “admin,” If the name does not show up automatically, enter “admin.”


CAE Healthcare's tetherless, battery-powered simulators –such as Apollo, Athena, iStan, etc – are of two types. It is important to know the difference.

For example, iStan's batteries are built into the manikin and are not intended to be removed by the user. The batteries are located under a panel beneath the foam on the back of the patient manikin. The batteries are charged by the manikin's power supply. The circuitry is designed to charge the batteries from the power supply while the power supply is plugged in and the manikin is powered “OFF.” The batteries will not charge if the patient simulator is powered “ON.”

If the battery charge level falls below 30 percent, the manikin may exhibit various symptoms, including spontaneous cyanosis, spontaneous convulsions, static from the head speaker, and loss of wireless connectivity. If this occurs, power the patient simulator “OFF” and plug in the power supply to let the batteries charge for at least two hours. A complete charge will take between four and six hours.

On the other hand, simulators like Apollo have a battery that is intended to be removed by the user and will charge with an external battery charger. The manikin's power supply does NOT charge the battery. The battery must be removed and connected to the external charger. DO NOT recharge the battery while it is still connected to the manikin. A complete recharge of the battery takes approximately four hours. A fully charged battery will operate the manikin for approximately four hours.


The location of the serial number for patient simulators may differ, depending on the manikin type and/or model. Use the following as a quick guide:

For the HPS: On older models the serial number is found on an orange sticker on the back panel of the HPS rack. On newer models, the serial number is printed on a silver metallic sticker on the back panel of the HPS rack. The same sticker can also be found on the back of the instructor workstation.

For the ECS: On older models, the serial number is found on an orange sticker on the bottom panel of PCU. On newer models, it is on a silver metallic sticker on the bottom panel of the PCU. On the mannequin, the label is affixed to the metal sled assembly. The same sticker can also be found on the back of the Instructor workstation.

For iStan: On older models, the serial number is found on an orange sticker on the metal plate beneath the belly foam.. On newer models, there is a silver metallic sticker on the metal panel of the left hip where the ON/OFF switch is located. The silver metallic sticker can also be found on the back of the Instructor workstation.

For METIman/Apollo: There is a sticker on the router beneath the abdominal plate. There is also a silver metallic sticker on the left side of the metal panel of the mannequin sled. The silver metallic sticker can also be found on the back of the Instructor workstation.

For any simulator running HPS6 software, the unit number will be displayed when connecting the software to the manikin. The METIman unit number can also be found under the “About” tab in Müse software.


Check to make sure that the power is on (all AC plugged in), the battery is good (check LED) and the wall outlet is on. Make sure the power brick is on, the correct power brick is being used, and the switch is on. If the power indicator does not stay on, please call customer support.


The HPS requires 50 psi of air pressure delivered at 3 cubic feet per minute. A compressed air tank and an air compressor will both have the same two gauges. The gauge on the right indicates tank pressure and is not adjustable. The gauge on the left indicates the amount of pressure that is released from the tank and is adjustable by a knob.

The timing of applying the compressed air to the HPS rack is critical to proper calibration and simulator operation. With the HPS, attach the compressed air hose just before you connect the manikin to the software. This minimizes the amount of time compressed is connected to the rack but not controlled by the software. The air needs to be present at the moment you connect the mannequin to the software because the software immediately performs a calibration involving the compressed air.


For applying lubrication to the Vimedix manikin torso via the mouth and esophagus, we currently suggest the basic use of aerosol cooking spray (such as PAM).


This is usually caused by some kind of electrical interference to the source. Make sure there is no metal within 4 feet of the head, neck or torso. Make sure there are no other Vimedix systems within 6’ if they are the same frequency.


This is usually caused by some kind of electrical interference to the source. Make sure there is no metal within 4 feet of the head, neck or torso. Make sure there are no other Vimedix systems within 6’ if they are the same frequency.


The IP is 67.228.7.120 and the Port is 3690.


All ICCU e-learning licenses are valid for a 12-month period. After that time, you may choose to renew at the same level of access (at a significant discount), or elect to upgrade to an e-Library License (once the Core Curriculum program has been completed).


No. Access is non-transferable. It is strictly prohibited for a licensed user to share his (her) account access with anyone else. Every account is created for the sole use of the registered account. Sharing such access can result in immediate and non-refundable account suspension.


Yes! From the moment a license is bought, registrants have 12 months in which to “activate” access. The license will automatically activate when the participant logs in to the e-Learning system for the first time. If there is no activation within 12 months, the license will automatically expire and the participant will have to buy a new license to obtain access to the system.

The same principle applies to users that are part of an institutional license. The licenses do not have to be attributed all at the same time. For example, if an institution buys a license for twelve participants, they can attribute nine of the licenses initially and a few weeks or months later attribute the remaining three licenses. Each license will become activated at the moment the participant logs in for the first time.

Once activated, a license will allow access to the system for a total period of 12 months.

To obtain an institutional access license, go in the in the "E-learning curricula" subsection of the Products and Services webpage and click on "Institutional info form". Once you complete and submit the form, an ICCU representative will contact you within 24-48 hours to complete your subscription and answer any additional questions you might have.


No. The academic skills learned in the multimedia tutorials of the ICCU e-Learning website provide a strong basis for understanding how to perform goal-directed, bedside ultrasound in the ICU. But acquisition of further and essential theoretical knowledge and skills is necessary to consolidate these basic principles in order to become a competent ICU sonographer. After having viewed the tutorials, the users are highly encouraged to perform as many "goal-directed" sonographic examinations as possible in their respective ICUs. But, continued practice and consultation, and collaboration, with general radiologists, cardiologists and other competent sonographers will be crucial to develop essential skills in adequate image acquisition and interpretation.


Yes. A 30-day free trial allows you to experiment with the workflow of the e-Learning Management System so that you may gain an appreciation of the high quality multimedia material and the tremendous educational value within the curriculum content. A free trial can be accessed easily by clicking "Learn More" in the e-Learning Curricula subsection of the Products and Services webpage.


If the answer to your question is not found here, you may contact Customer Service, Mon-Fri. 8AM-5PM (Eastern time) at 1-888-866-ICCU (4228) or at imaging@cae.com.