CAE Assurance Warranty Agreements

Our commitment to your success

At CAE Healthcare, we strive to deliver the highest quality customer support in the industry. Our global network of service technicians and clinical advisors are committed to helping you maintain smooth, stress-free operations with little or no downtime. 

Each new simulator includes a one-year warranty. You can choose to extend or upgrade your support and maintenance contracts, when the time comes, to suit your training needs.

How can we help?

Ask us for more information about CAE Assurance Warranty Plans

Request Information

Select Your Simulator

Choose your simulator to view all warranty options

Learn more about all of CAE Healthcare’s warranty options

CAE Healthcare has three levels of product warranties to ensure worry-free simulation and minimal downtime—Express, Value and Premier. All levels include unlimited technical and clinical support via phone and email as well as parts and labor, software updates and CAE Academy learning module updates.

Express Warranty – Stress-free maintenance for Vimedix and your manikins

Available for CAE Ares, CAE Juno, CAE Luna, CAE Vimedix and the portable CAE CathLabVR

Our Express Warranty is designed to provide simplified, affordable support for your training manikins, Vimedix ultrasound simulator or portable CathLabVR. In addition to unlimited telephone and email support, parts and labor and software updates, the CAE Express Warranty covers two-way shipment for components that need to be replaced.  In order to provide additional support for high-volume training with the CAE Ares and CAE Juno manikins, the Express Warranty includes a one-year consumables package for each manikin.

Value Warranty - Support and training for patient and surgical simulators

Available for CAE Apollo, CAE Athena CAE Caesar, CAE Lucina, CAE iStan, CAE PediaSIM, CAE BabySIM and the CAE CathLabVR, CAE EndoVR and CAE LapVR surgical simulators

Our Value Warranty provides both service and training for all CAE high-fidelity patient simulators (excluding CAE HPS) as well support for the free-standing surgical simulators. In addition to unlimited telephone and email support, parts and labor and software updates, the CAE Value Warranty offers free, one-way shipping on simulators in need of hands-on technical repair and testing in the CAE Healthcare shop. The Value Warranty includes unlimited Training for Life™ courses for CAE Apollo, CAE Athena, and CAE Lucina.

Premier Warranty – In-house service and annual maintenance

Available for CAE Apollo, CAE Athena CAE Caesar, CAE Lucina, CAE HPS, CAE iStan, CAE PediaSIM, CAE BabySIM and the CAE CathLabVR, CAE EndoVR and CAE LapVR surgical simulators

The Premier Warranty offers the highest level of support and ongoing maintenance to ensure the smoothest operation within your simulation center. In addition to unlimited telephone and email support, parts and labor and software updates, the Premier Warranty offers an annual preventative maintenance visit and unlimited Training for Life™ for all high-fidelity patient simulators. If your patient simulator needs repair, you can request an on-site technician or ship your simulator to the CAE Healthcare shop, and we will cover the shipping costs. We will cover shipping both ways for replacement components as well.

CAE uses cookies on this website to improve functionality and performance, to analyze traffic to the website and to enable social media features - all in order to improve your online experience. Details of the cookies we use and instructions on how to disable them are included in our Cookie Policy. By using this website without disabling cookies, you agree to our use of cookies.